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Return Information
To return a product, please send us a email at [email protected] or call us at +612-7987355 from 10:00 AM to 7:00 PM.
Return Policies
We want you to be 100% satisfied with your purchase, but we do have some policies in place. You will have 7 days to return or exchange the product after the date you received the product as verified by the the shipping carrier. However, you will be responsible for paying shipping back to JCA AUTO SUPPLY.
Product must also be unused and in the same condition that you received it. If this condition is not met and still returned, we reserve the right to charge a 25% restocking fee.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: No 56, Jalan Paya 1/3, Kampung Paya Baru, 86000 Kluang, Johor.
Shipping
To return your product, you should mail your product to: No 56, Jalan Paya 1/3, Kampung Paya Baru, 86000 Kluang, Johor.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
When shipping an item back, you should consider using a trackable shipping service or purchasing shipping insurance especially for higher ticketed items.