Shipping & Delivery Policy

Welcome to JCA AUTO SUPPLY. We are committed to delivering your automotive parts quickly, safely, and efficiently.

1. Shipping Coverage

We provide shipping services throughout Malaysia, including:

• West Malaysia

• East Malaysia (Sabah & Sarawak)
  
  

We also support international shipping for selected countries upon request.

2. Processing Time

Orders are usually processed within:

• 1–2 business days after payment confirmation

• Orders placed on weekends or public holidays will be processed on the next working day

For special-order or out-of-stock items, additional processing time may be required.

3. Delivery Time

Estimated delivery times:

• West Malaysia: 1–3 working days

• East Malaysia: 3–7 working days

• International Shipping: Depends on destination country and courier service

Delivery times may vary during peak seasons, public holidays, or unforeseen courier delays.

Return Information

To return a product, please send us an email at [email protected] or call us at +612-7987355 from 10:00 AM to 6:00 PM.

We want you to be 100% satisfied with your purchase, but we do have some policies in place. You will have 7 days to return or exchange the product after the date you received the product as verified by the shipping carrier. However, you will be responsible for paying shipping back to JCA AUTO SUPPLY.

Product must also be unused and in the same condition that you received it.  If this condition is not met and still returned, we reserve the right to charge a % of the restocking fee. 

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.NexT contact your bank. There is often some processing time before a refund is posted.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: No 56, Jalan Paya 1/3, Kampung Paya Baru, 86000 Kluang, Johor.

To return your product, you should mail your product to: No 56, Jalan Paya 1/3, Kampung Paya Baru, 86000 Kluang, Johor.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When shipping an item back, you should consider using a trackable shipping service or purchasing shipping insurance especially for higher ticketed items.